Lufthansa’s 24-hour rule allows passengers to cancel or change bookings within 24 hours of purchase without penalty if the flight departs at least seven days later and the booking was made directly through Lufthansa’s website, mobile app, call center, or ticket office. The policy applies to all fare types, including non-refundable tickets. The 24-hour period starts at the time of booking confirmation. Cancellations or changes can be made online via the “My Bookings” section or by calling customer service. Refunds are returned to the original payment method, usually within 7–10 business days.

Bookings made through third-party websites or travel agents are not covered under this rule; passengers must follow the policies of the third-party provider. Flights departing within seven days of booking are also excluded. Group bookings and Miles & More award tickets typically do not qualify for the 24-hour risk-free period.

Fare changes within 24 hours are allowed without change fees, but any fare difference must be paid. Lufthansa also offers a paid “Time to Think” option that allows customers to hold a fare for up to 48 hours for a fee, depending on the route and class.

Airport offices, mobile check-in, and phone support can assist with cancellations during the 24-hour period if the website is inaccessible. Lufthansa recommends documenting all actions, including cancellation confirmations and timestamps.

Some passengers report issues with refunds, including delays and partial refunds. In certain cases, customers have had to contact the U.S. Department of Transportation or their credit card company to resolve disputes. Travelers are advised to cancel within the 24-hour window using official channels and to retain all confirmation emails and reference numbers.

This policy does not override immigration or visa requirements. Canceling under the 24-hour rule does not waive no-show penalties if done after the flight’s departure.

In summary, Lufthansa’s 24-hour rule allows free cancellation or changes within 24 hours of booking if the flight departs at least seven days later and the booking was made directly with Lufthansa. It does not apply to third-party bookings, group fares, or flights within seven days. Refunds are processed within 7–10 business days. Passengers must cancel within the allowed time using Lufthansa’s website, app, or customer service and should retain proof in case of delays.