Lufthansa offers a comprehensive and efficient check-in process designed to accommodate all types of travelers, whether flying domestically within Europe or internationally across continents. Passengers can check in through multiple methods: online check-in, mobile app check-in, airport self-service kiosks, or check-in counters. The most commonly used and recommended method is online check-in, which opens 23 hours before scheduled departure. This option allows passengers to select seats, enter travel document information (especially for international travel), and receive digital boarding passes directly via email or mobile. Online check-in is accessible through Lufthansa’s official website and mobile app, making it convenient for travelers to complete the process from home, work, or on the go. For those using the mobile app, the boarding pass can be saved digitally and scanned at the airport without printing, providing a seamless and eco-friendly experience.
Lufthansa also supports airport kiosk check-in, available in many domestic and international terminals, allowing travelers to print boarding passes and baggage tags independently. This is especially useful for those who need to check baggage but want to avoid waiting in line at the counter. After tagging their luggage, passengers can proceed directly to the bag drop area. For travelers who prefer personal assistance or have special requirements—such as traveling with pets, unaccompanied minors, oversized baggage, or needing visa checks—check-in counters are open at all Lufthansa-operated airports. Staff at these counters assist with documentation, baggage, and any special requests to ensure passengers are fully prepared for their journey.
Lufthansa encourages passengers flying on domestic European flights to arrive at the airport at least 90 minutes before departure, while for international flights, especially those requiring passport and visa verification, a minimum of 2–3 hours before departure is recommended. For first class, business class, and HON Circle members, Lufthansa provides exclusive check-in counters with priority service, often combined with access to fast-track security and lounges. This premium check-in service streamlines the airport experience for frequent and high-tier flyers. Lufthansa also offers group check-in services for tour groups or corporate travelers, making it easier for large parties to be processed together.
When flying with partner airlines or on codeshare flights, Lufthansa passengers are still usually eligible to check in via Lufthansa's channels, but it’s important to confirm which airline operates the flight, as check-in might need to be done with the operating carrier. After check-in is completed, travelers receive their boarding pass with details including gate number, boarding time, and boarding group. Lufthansa advises all passengers to double-check gate information, as changes can occur due to operational requirements. In summary, Lufthansa’s check-in process is built for flexibility and efficiency, offering various self-service and assisted options. With digital tools, airport kiosks, and professional counter support, passengers can choose the method that best fits their travel style, ensuring a smooth start to their journey.