LATAM Airlines offers a 24-hour risk-free cancellation policy that allows passengers to cancel or modify their reservation within 24 hours of purchase without penalty, provided the flight is scheduled to depart at least seven days later. This policy applies only to bookings made directly through LATAM’s official website, mobile app, customer service hotline, or sales offices. If the ticket is canceled within this 24-hour window, passengers are eligible for a full refund, regardless of fare type, including non-refundable tickets. The refund is issued to the original form of payment, although processing times may vary depending on the bank.

This rule is especially relevant for flights to or from the United States and aligns with the U.S. Department of Transportation regulations. For passengers booking from Brazil or Colombia, similar consumer protection laws allow the same 24-hour cancellation rights. However, the rule does not apply to last-minute bookings made less than seven days before the departure date. Additionally, if the ticket is purchased through a third-party travel agency or website, the 24-hour rule may not be honored, and passengers must follow the cancellation terms of the third party.

The 24-hour period starts from the moment the booking is confirmed. Ancillary services such as seat selection or baggage fees may be refunded separately, often through LATAM Wallet for future use. To cancel within 24 hours, customers can log into the LATAM website under “My Trips,” use the mobile app, or contact LATAM customer service at +1-833-845-1858. If any issues arise, customers are advised to document the cancellation request and confirmation email.

In some cases, passengers have reported difficulties receiving a full refund even after canceling within the allowed time, due to system errors or misinterpretation by agents. Therefore, it’s recommended to retain proof of cancellation and escalate the matter to LATAM support or, if necessary, to local consumer protection agencies or the U.S. Department of Transportation. Overall, LATAM’s 24-hour policy is designed to provide passengers with flexibility and confidence during the booking process, ensuring a full refund is available if travel plans change shortly after purchasing a ticket.