Qatar Airways offers a 24-hour free cancellation policy for tickets booked directly through its official website, mobile app, call center, or sales offices. Passengers can cancel their booking within 24 hours of purchase without any cancellation fee, as long as the flight departs at least seven days later. This policy applies to all fare classes, including non-refundable tickets. Refunds are processed to the original form of payment, typically within 7 to 10 business days.

This policy is valid only for bookings made directly with Qatar Airways. Tickets booked through third-party agencies are not eligible and must follow the agency’s own cancellation terms. The 24-hour window starts from the time the booking is confirmed, not from when payment is processed or the itinerary is issued.

The policy excludes award tickets, tickets purchased with Avios or travel vouchers, and group bookings involving more than nine passengers. In some cases, free cancellation is also permitted if the flight is canceled by Qatar Airways or delayed significantly. Exceptions for medical emergencies or death in the immediate family may apply with valid documentation.

Passengers must cancel through the same channel used for booking. For online bookings, cancellation can be done under “Manage Booking” on the Qatar Airways website or app. Customers needing assistance can contact Qatar Airways customer service at +1-833-845-1858.

Although the official policy is clear, some passengers have reported difficulties with cancellations, such as being charged fees for award bookings or encountering issues with the timing of the 24-hour window. It is recommended to keep all confirmation emails and timestamps, and if necessary, escalate the issue to customer service or regulatory bodies if the policy is not honored.

In summary, Qatar Airways provides a 24-hour risk-free cancellation for direct bookings, valid when the departure is at least seven days away, with certain exceptions and limitations.