Yes, Norse Atlantic Airways does allow cancellations, but the policies vary depending on the fare type and timing of the cancellation.
24-Hour Cancellation Policy
If you book a flight at least seven days before departure, Norse Atlantic Airways permits you to cancel within 24 hours of booking for a full refund. This policy applies regardless of the fare type. To initiate a cancellation, you can contact their customer support via email at support@flynorse.com or through their online portal.
Refund Process
Refunds for cancellations made within the 24-hour window are typically processed within 7–14 business days, depending on the payment method used. For cancellations made after the 24-hour period, the refund process may take longer, and the amount refunded may vary based on the fare rules associated with your ticket.
Non-Refundable Tickets
For non-refundable tickets, cancellations made after the 24-hour window may not be eligible for a refund. However, in certain circumstances, such as medical emergencies or bereavement, Norse Atlantic Airways may consider exceptions. In such cases, it's advisable to contact their customer support with the necessary documentation to request a refund.
Customer Support
Norse Atlantic Airways provides customer support through various channels:
Email: support@flynorse.com(lookatfares.com)
Phone: +1 (802) 636-941
Online Portal:
It's recommended to keep a record of all communications and confirmations related to your cancellation request.(lookatfares.com)
Conclusion
While Norse Atlantic Airways offers a 24-hour cancellation policy for bookings made at least seven days before departure, it's essential to understand the fare rules and conditions associated with your ticket. For cancellations beyond the 24-hour window, especially for non-refundable tickets, contacting customer support promptly and providing any necessary documentation can help facilitate the process.